Thank you for shopping with [KAJOLS BOUTIQUE]. We strive to provide you with beautiful, unique Indian clothing. Please review our return and exchange policy below.
Returns:
Eligibility Period: You can return your item within 14 days of the delivery date for a full refund.
Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also have the original tags attached.
Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
Refund Process: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-7 business days.
Exchanges:
One-of-a-Kind Items: As each item in our collection is unique, we do not offer direct exchanges. However, you may return an eligible item (following our return process) and then place a new order for a different item.
Replacement: In case you receive a defective or damaged item, please contact us immediately at [Your Contact Information] and provide photos of the defect/damage. We will guide you through the return process and ensure you receive a suitable replacement or a refund.
Non-Returnable Items:
Items that are worn, washed, or altered.
Items without original packaging and tags.
Sale items (final sale).
Gift cards.
Return Process:
Contact Us: Email our customer service at [[email protected]] with your order number and the reason for the return.
Return Authorization: Our customer service team will provide you with a return authorization and instructions for sending back your item.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds for Sale Items:
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Additional Notes:
We will notify you once your return is received and processed. Please note it may take some time for your bank or credit card company to process and post the refund.
In the case of a lost or stolen package, we are unable to offer refunds or replacements.